The consumer protection framework of Macau scam in Malaysia

Technological advancements have enabled the rise of various fraudulent schemes, with the Macau or phone scam becoming particularly prevalent in Malaysia. Regardless of the extensive publicity surrounding the Macau scam, every individual is susceptible to becoming a victim. Macau scam poses a significant threat, causing victims to lose their hard-earned money and suffer severe financial and psychological consequences. Hence, the primary aim of this study is to explore the consumer protection framework that safeguards consumers from Macau scammers. The investigation encompassed the current legislation and institutions pertaining to the Macau scam, which includes the existing laws and institutions related to the Macau scam. Document analysis was employed to collect information from government reports, journals, articles, laws, and other relevant materials concerning scams. The research findings suggest that the current consumer protection framework regarding the Macau scam in Malaysia can be further enhanced. Such improvement can be accomplished by strengthening the current legislation and advocating for measures to educate consumers.

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