An Evaluation of a Training Program Conducted by a Private Training Provider

Annamalai, Sathivalu (1998) An Evaluation of a Training Program Conducted by a Private Training Provider. Masters thesis, Universiti Putra Malaysia.

[img] PDF


The purpose of this study was to evaluate a series of a training programs conducted by a private training provider from January 1996 to December 1997. The training program was 'Telephone Techniques and Courtesies' organized by a private training provider, Consembition Jaya Sdn. Bhd. located in Klang.Data collection was done by using secondary data derived from a questionnaire administered immediately after the completion of a session of a program. There were thirteen sessions of the program in all. A total of 249 participants responded to the questionnaire that was designed by The Human Resource Development Council, Ministry of Labour, Malaysia. The questionnaire typically sought the reaction of the participants in the areas of program content, program trainer, and general assessment, which many scholars would call a smile sheet or happiness indicator. This evaluation method was found to be the most popular method currently employed by most Human Resource practitioners, although many more reliable and effective tools are available.

Item Type:Thesis (Masters)
Subject:Employees - Training of - Evaluation
Subject:Telephone etiquette
Chairman Supervisor:Dr. Shamsuddin Ahmad
Call Number:FPP 1998 84
Faculty or Institute:Faculty of Educational Studies
ID Code:9085
Deposited By: Laila Azwa Ramli
Deposited On:06 Jan 2011 02:34
Last Modified:06 Jan 2011 02:35

Repository Staff Only: Edit item detail

Document Download Statistics

This item has been downloaded for since 06 Jan 2011 02:34.

View statistics for "An Evaluation of a Training Program Conducted by a Private Training Provider"

Universiti Putra Malaysia Institutional Repository

Universiti Putra Malaysia Institutional Repository is an on-line digital archive that serves as a central collection and storage of scientific information and research at the Universiti Putra Malaysia.

Currently, the collections deposited in the IR consists of Master and PhD theses, Master and PhD Project Report, Journal Articles, Journal Bulletins, Conference Papers, UPM News, Newspaper Cuttings, Patents and Inaugural Lectures.

As the policy of the university does not permit users to view thesis in full text, access is only given to the first 24 pages only.