A Case Study on Kencana Specialist Hospital

Suhaimi, Mazlina (1997) A Case Study on Kencana Specialist Hospital. Masters project report, Universiti Putra Malaysia.

[img] PDF
2006Kb

Abstract

KENCANA Specialist Hospital located in the center of Kuala Lumpur was a single-discipline hospital that had 275 beds and ran 12 clinic sessions per day for 5 days with total patients of 250 per day. The hospital was established on 1 September 1992 and had 16,000 active patients from all over Malaysia inclusive foreigners. It was headed by a Chief Executive Officer, Dr. Norazah, and there were 3 major divisions under her which were Medical, Administration and Finance. The divisions were managed by the respective Senior Managers and under them there were various departments and units. The hospital operating revenue stood at a stable RM80.32 million in 1995/96 financial year. There was an increase of less than 1% compared to the operating revenue of RM79.58 million achieved in the previous financial year. A total of 58,523 patients sought treatment at the hospital in 1995/96, an increase of 10% compared to the 1994/95 figure. Out of these, 8,081 were inpatients and 50,442 were outpatients. KENCANA's outpatient and inpatient workload from 1992 to 1997 is illustrated in Appendix I. KENCANA Specialist Hospital manpower costs increased by 1 0% from RM24.16 million in 1994/95 to RM26.47 million in 1995/96. The hospital's manpower strength was 571 as compared to 4 25 during its first year of operation. Being a service organization, KENCANA emphasized strongly on training and development of its human resources. Members of the staff were given opportunities to attend external courses, seminars and conferences both at home and abroad to improve their knowledge and skills.

Item Type:Project Paper Report
Subject:Hospitals - Malaysia - Case studies
Chairman Supervisor:Dr. Samsinar Md. Sidin
Call Number:GSM 1997 40
Faculty or Institute:Graduate School of Management
ID Code:8090
Deposited By: Nurul Hayatie Hashim
Deposited On:13 Oct 2010 08:15
Last Modified:25 Jul 2011 06:06

Repository Staff Only: Edit item detail

Document Download Statistics

This item has been downloaded for since 13 Oct 2010 08:15.

View statistics for "A Case Study on Kencana Specialist Hospital"


Universiti Putra Malaysia Institutional Repository

Universiti Putra Malaysia Institutional Repository is an on-line digital archive that serves as a central collection and storage of scientific information and research at the Universiti Putra Malaysia.

Currently, the collections deposited in the IR consists of Master and PhD theses, Master and PhD Project Report, Journal Articles, Journal Bulletins, Conference Papers, UPM News, Newspaper Cuttings, Patents and Inaugural Lectures.

As the policy of the university does not permit users to view thesis in full text, access is only given to the first 24 pages only.