The importance of critical soft factors for quality improvement and organizational performance

Abdullah, Muhammad Madi and Uli, Jegak and Juan, Jose Tari (2009) The importance of critical soft factors for quality improvement and organizational performance. International Journal of Productivity and Quality Management, 4 (3). pp. 366-382. ISSN 1746-6474

Full text not available from this repository.

Official URL: http://inderscience.metapress.com/index/t97v17764176w310.pdf

Abstract

The aim of this paper is, firstly, to examine the relationships between the soft factors, quality improvement and organisational performance and secondly, advanced the study by examining quality improvement as an organisational development practice in mediating the relationship between soft factors and organisational performance in 255 Malaysia's electrical and electronics (E&E) firms. Structural equation modelling statistical technique was used to test the theoretical model. The findings showed that the quality improvement variable did mediate the relationships between all the six soft factors and organisational performance in the sampled E&E firms. Findings also highlight the relationship between soft factors, quality improvement and organisational performance.

Item Type:Article
Keyword:soft factors, quality management, quality improvement, organisational performance, Malaysia, electrical and electronics industry, structural equation modelling, top management leadership, employee involvement, employee empowerment, employee training, teamwork, communication
Faculty or Institute:Faculty of Educational Studies
ID Code:7470
Deposited By: Fazlin Hj. Shamsudin
Deposited On:14 Jul 2010 08:34
Last Modified:14 Jul 2010 08:42

Repository Staff Only: Edit item detail

Document Download Statistics

This item has been downloaded for since 14 Jul 2010 08:34.

View statistics for "The importance of critical soft factors for quality improvement and organizational performance"


Universiti Putra Malaysia Institutional Repository

Universiti Putra Malaysia Institutional Repository is an on-line digital archive that serves as a central collection and storage of scientific information and research at the Universiti Putra Malaysia.

Currently, the collections deposited in the IR consists of Master and PhD theses, Master and PhD Project Report, Journal Articles, Journal Bulletins, Conference Papers, UPM News, Newspaper Cuttings, Patents and Inaugural Lectures.

As the policy of the university does not permit users to view thesis in full text, access is only given to the first 24 pages only.