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Foragent Export Agent.

Busu, Ruhana and A. Mohamed, Zainal and Tan, H.T. (2008) Foragent Export Agent. Asian Journal of Case Research, 1 (2). pp. 19-41.

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This case is about the process a forwarding agent had to undergo to document three major processes: importing, exporting, and billing. These major processes were recorded and tabulated to facilitate (1) easy understanding of the processes and (2) reengineering of processes. The case is appropriate for small and medium enterprises to follow in documenting processes and reengineering them by merging, collapsing and removing, and rearranging. The case also suggests ways to insert technologies and innovations at appropriate steps of the processes.

Item Type:Article
Faculty or Institute:Faculty of Economics and Management
ID Code:727
Deposited By: Yusfauhannum Mohd Yunus
Deposited On:25 Nov 2008 23:24
Last Modified:27 May 2013 14:50

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