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Foragent export agent

Busu, Ruhana and Mohamed, Zainal Abidin and Tan, H. T. (2008) Foragent export agent. Asian Journal of Case Research, 1 (1). pp. 19-41. ISSN 1985-4579

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This case is about the process a forwarding agent had to undergo to document three major processes: importing, exporting, and billing. These major processes were recorded and tabulated to facilitate (1) easy understanding of the processes and (2) reengineering of processes. The case is appropriate for small and medium enterprises to follow in documenting processes and reengineering them by merging, collapsing and removing, and rearranging. The case also suggests ways to insert technologies and innovations at appropriate steps of the processes.

Item Type:Article
Keyword:Process improvement; Business process reengineering
Faculty or Institute:Faculty of Economics and Management
Graduate School of Management
Publisher:Universiti Putra Malaysia Press
ID Code:727
Deposited By: Yusfauhannum Mohd Yunus
Deposited On:25 Nov 2008 23:24
Last Modified:30 Mar 2016 12:46

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