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Relationship between office competencies and job satisfaction among administrative support personnel

Aminu Ibrahim, Batagarawa and Lope Pihie, Zaidatol Akmaliah (2014) Relationship between office competencies and job satisfaction among administrative support personnel. IMPACT: International Journal of Research in Humanities, Arts and Literature (IMPACT: IJRHAL), 2 (12). pp. 55-66. ISSN 2347-4564; ISSN: 2321-8878

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Abstract

The purpose of this paper is to examine the relationship between office competencies and job satisfaction among the Administrative Support Personnel (ASP) in Katsina State tertiary institutions. Office competencies required to operate as ASP in Nigerian context are considered. These needed competencies are the email, internet, word processing, spreadsheet, database, communication and teamwork. Satisfied workers tend to put in their best resulting in the mass production of goods and services. Variables of job satisfaction, according to Herzberg’s motivation/hygiene theory are the motivators called satisfiers which include responsibility, advancement, achievement, recognition, and the work itself. The hygiene factors he referred to as dissatisfies are the organizational policy, supervision, working conditions, interpersonal relationships, and salary. Based on the literature, the paper concluded that office competencies lead to job satisfaction.

Item Type:Article
Keyword:Job satisfaction; Administrative support personnel; Competencies
Faculty or Institute:Faculty of Educational Studies
Publisher:Impact Journals
ID Code:35208
Deposited By: Nurul Ainie Mokhtar
Deposited On:31 Dec 2015 10:38
Last Modified:31 Dec 2015 10:38

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