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Influence of training and education on quality improvement: evidence from electrical and electronics firms in Malaysia.


Citation

Abdullah, Muhammad Madi and Uli, Jegak (2007) Influence of training and education on quality improvement: evidence from electrical and electronics firms in Malaysia. In: Seminar Kebangsaan Sains Sosial : Sains Sosial Teras Pembangunan Modal Insan, 20-21 Mei 2007, Kuala Lumpur. (pp. 160-173). (Unpublished)

Abstract / Synopsis

Training and education (T&Ed) is an important aspect that sustains the organizations towards continuous quality improvement. People are an organization's most valuable resource; they want to do a good job, but they do not know how, therefore management must take responsibility for helping them and organizations that are committed to quality improvement will invest heavily in training and education of their employees. T&Ed therefore becomes an important aspect in the human resource practices in the organization. The aim of the paper is to examine the unique comtribution or the influence of training & education on quality improvement in 255 Electrical and Electronics (E&E) firms in Malaysia. The finding reveals that quality improvement in these organizations was significantly influenced by training & education. Thus, this study has empirically shown that qnality improvement will increase when the firms implement more training and educational activities.


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Additional Metadata

Item Type: Conference or Workshop Item (Paper)
Subject: Total quality management - Malaysia.
Subject: Manufacturing industries - Malaysia.
Subject: Employees - Training of - Evaluation.
Divisions: Faculty of Educational Studies
Keywords: Training and education; Quality improvement; Electrical and Electronics firms; Malaysia.
Depositing User: Erni Suraya Abdul Aziz
Date Deposited: 19 Jun 2012 15:30
Last Modified: 07 Nov 2013 15:54
URI: http://psasir.upm.edu.my/id/eprint/18737
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