Adoption and Implementation of Balanced Scorecard in Malaysia
Ong, Tze San and Teh, Boon Heng and Lau, Chee Kwong and Wong, Sharon Lee Shyan (2010) Adoption and Implementation of Balanced Scorecard in Malaysia. In: Managing and Competing in the New World Economic Order, 30 May-2 June 2010, Indonesia.
This paper reports the results of an empirical study into the adoption and implementation of Balanced Scorecard in Malaysia. More specifically, it investigates the sequential dependency among the four balances Scorecard (BSC) perspectives, namely learning and growth, internal business process, customer value and financial performance. The findings indicate that organizations responded positively to BSC measures and believed the cause-and-effect relationship of BSC will lead to improved business efficiency and profitability
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