Adoption and Implementation of Balanced Scorecard in Malaysia

Ong, Tze San and Teh , Boon Heng and Lau , Chee Kwong and Wong , Sharon Lee Shyan (2010) Adoption and Implementation of Balanced Scorecard in Malaysia. In: Managing and Competing in the New World Economic Order, 30 May-2 June 2010, Indonesia.

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Abstract

This paper reports the results of an empirical study into the adoption and implementation of Balanced Scorecard in Malaysia. More specifically, it investigates the sequential dependency among the four balances Scorecard (BSC) perspectives, namely learning and growth, internal business process, customer value and financial performance. The findings indicate that organizations responded positively to BSC measures and believed the cause-and-effect relationship of BSC will lead to improved business efficiency and profitability

Item Type:Conference or Workshop Item (Paper)
Keyword:Balanced Scorecard, cause-and-effect, Malaysia
Subject:Balanced scorecard
Faculty or Institute:Faculty of Economics and Management
ID Code:18480
Deposited By: Erni Suraya Abdul Aziz
Deposited On:05 Jan 2012 01:17
Last Modified:30 Oct 2013 01:29

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