Ong, Tze San and Teh , Boon Heng and Lau , Chee Kwong and Wong , Sharon Lee Shyan (2010) Adoption and Implementation of Balanced Scorecard in Malaysia. In: Managing and Competing in the New World Economic Order, 30 May-2 June 2010, Indonesia.
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This paper reports the results of an empirical study into the adoption and implementation of Balanced Scorecard in Malaysia. More specifically, it investigates the sequential dependency among the four balances Scorecard (BSC) perspectives, namely learning and growth, internal business process, customer value and financial performance. The findings indicate that organizations responded positively to BSC measures and believed the cause-and-effect relationship of BSC will lead to improved business efficiency and profitability
|Item Type:||Conference or Workshop Item (Paper)|
|Keyword:||Balanced Scorecard, cause-and-effect, Malaysia|
|Faculty or Institute:||Faculty of Economics and Management|
|Deposited By:||Erni Suraya Abdul Aziz|
|Deposited On:||05 Jan 2012 01:17|
|Last Modified:||30 Oct 2013 01:29|
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