An Agent-Based System with Personalization and Intelligent Assistance Services for Facilitating Knowledge Sharing

Mohd Sharef, Nurfadhlina (2006) An Agent-Based System with Personalization and Intelligent Assistance Services for Facilitating Knowledge Sharing. Masters thesis, Universiti Putra Malaysia.

[img] PDF
351Kb

Abstract

The scenario of distributed knowledge in organization, lack of understanding of knowledge sharing benefits and technology inadequacies are the main barriers to knowledge sharing facilitation. A more user-centered application through personalization and intelligent assistance technique are identified as the evolution in knowledge sharing facilitation research. As response to these challenges, this study is dedicated to approach knowledge sharing facilitation with an agent-based system. Agent technology is a promising solution to knowledge sharing facilitation. Agent technology could provide personalization and intelligent assistance to give a more human-centered approach towards users in knowledge sharing participation. This thesis focuses on automatic interest identification and knowledge member recommendation in order to reduce user’s tasks and ease them to participate in knowledge sharing. The proposed agent based system is called KSFaci (Knowledge Sharing Facilitator). KSFaci provides personalization and intelligent assistance to users by offering knowledge member recommendation according to their interest preferences. This timely action gives users resources to find help and they can interact with each other to share or exchange knowledge. The first agent, Profiler is able to monitor user navigational behavior and build user profile on behalf of the user. The Recommender agent then determines the user’s most preferred interest and matches them against other users sharing similar interest. The main algorithms used are profile determination and user similarity. The recommendation services provided reduce users burden from manual browsing and searching for knowledge reference resources. KSFaci is embedded in web environment and is implemented using Java Servlet and runs under Apache server. The performance of KSFaci is evaluated using a four-factor evaluation metrics covering the user profile preciseness, recommendation service, staff directory and document repository. Several techniques have been used including weighted respond analysis, two-point scale, Likert-scale survey analysis and overlap analysis. User satisfaction result indicate that the agent-based approach used; by identifying user’s interests and establishing knowledge network based on interests of its users is capable in facilitating knowledge sharing. In conclusion, the recommended knowledge network created based on the automatic interest identification has now become medium for users to refer for knowledge sources and later perform knowledge sharing tasks.

Item Type:Thesis (Masters)
Subject:Expert systems (Computer science)
Subject:Computer-asissted instruction
Subject:Educational technology
Chairman Supervisor:Associate Professor Mohd. Hasan Selamat
Call Number:FSKTM 2006 5
Faculty or Institute:Faculty of Computer Science and Information Technology
ID Code:5195
Deposited By: Rosmieza Mat Jusoh
Deposited On:07 Apr 2010 01:50
Last Modified:27 May 2013 07:21

Repository Staff Only: Edit item detail

Document Download Statistics

This item has been downloaded for since 07 Apr 2010 01:50.

View statistics for "An Agent-Based System with Personalization and Intelligent Assistance Services for Facilitating Knowledge Sharing"


Universiti Putra Malaysia Institutional Repository

Universiti Putra Malaysia Institutional Repository is an on-line digital archive that serves as a central collection and storage of scientific information and research at the Universiti Putra Malaysia.

Currently, the collections deposited in the IR consists of Master and PhD theses, Master and PhD Project Report, Journal Articles, Journal Bulletins, Conference Papers, UPM News, Newspaper Cuttings, Patents and Inaugural Lectures.

As the policy of the university does not permit users to view thesis in full text, access is only given to the first 24 pages only.