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The role of brand self-relevance in developing brand loyalty: a study on the brand loyalty for Honda

A. Rahman, Nur Atikah and Md Noor, Shuhaida (2014) The role of brand self-relevance in developing brand loyalty: a study on the brand loyalty for Honda. Jurnal Komunikasi, 30 (2). pp. 91-116. ISSN 2289-151X; ESSN: 2289-1528

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Official URL: http://www.ukm.my/jkom/journal/volumes/volume30-2-...

Abstract

This study investigates the role of brand self-relevance in developing brand loyalty on the automotive brand, Honda. In-depth interviews of 34 Honda owners in Malaysia were conducted. Those interviewed were asked on their feelings, experiences and loyalty towards Honda. The study conceptualised a research model combining Dick and Basu’s (1994) customer loyalty framework and Sirgy’s (1986) self-congruity theory. Results demonstrated there are two main self-relevance factors influencing consumers’ brand loyalty, which are product or brand user image congruity and need for self-expression. Specifically, study showed need of self-expression plays a significant role in influencing brand loyalty to portray consumers’ ideal, social and ideal-social self-images. Results also reveal brand self-relevance plays a significant role to both behavioural and attitudinal brand loyalty. Results illustrated brand self-relevance plays a more significant role in influencing consumers towards true loyalty than latent, spurious or no loyalty. This study suggests brand managers, advertisers and companies should focus on brand self-relevance in developing brand loyalty strategies to capture brand’s target market and retain them for a long duration of time. Findings provide a more specific direction in developing brand communication strategies and marketing plans to create strong and sustainable brand, retaining greater brand loyalty of the customers.

Item Type:Article
Keyword:Brand self-relevance; Customer loyalty; Self-congruity theory; Brand communication; Thematic analysis
Faculty or Institute:Faculty of Modern Language and Communication
Publisher:School of Media and Communication Studies, Faculty of Social Sciences and Humanities, Universiti Kebangsaan Malaysia
ID Code:35122
Deposited By: Nurul Ainie Mokhtar
Deposited On:11 Oct 2016 10:51
Last Modified:11 Oct 2016 10:51

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