Citation
Abdullah, Salmah
(2011)
Customer satisfaction survey on library collection.
In: Asia-Pacific Conference on Library & Information Education & Practice, 22-24 June 2011, Pullman, Putrajaya. .
Abstract
This paper aims to study the customer satisfaction level towards the library coliection. The library collection includes books, printed journals, online journals, online books and online databases. The research developed to determine the satisfaction of the user who used the library collection. It also examine whether any significant difference of satisfaction exist among library client towards the coliection. Data gathered through a self-administered survey given to random sampled 1,295 respondents inclusive of staffs and students of Universiti Putra Malaysia (UPM). The results obtained show that category of user and the library coliection status itself
are the elements that have an impact on customer satisfaction. This paper concludes that different categories of user have different level of satisfaction towards library collection.
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Additional Metadata
| Item Type: |
Conference or Workshop Item
(Paper)
|
| Subject: |
Library Collection development |
| Subject: |
Customer satisfaction - Evaluation |
| Subject: |
Academic libraries |
| Divisions: |
Perpustakaan Sultan Abdul Samad |
| Keywords: |
Customer satisfaction; Measurement; Survey; Library collection, UPM; Printed journals; Online journals; Online books; Online databases; Academic libraries, Malaysia; Sultan Abdul Samad Library, Universiti Putra Malaysia (UPM). |
| Depositing User: |
Erni Suraya Abdul Aziz
|
| Date Deposited: |
29 Nov 2013 03:55 |
| Last Modified: |
19 May 2015 02:54 |
| URI: |
http://psasir.upm.edu.my/id/eprint/20703 |
| Statistic Details: |
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