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Suggested functionalities of a software maintenance tool for a university application system.


Citation

Sulaiman, Hidayah and Abdullah, Rusli (2008) Suggested functionalities of a software maintenance tool for a university application system. International Journal of Computer Science and Network Security, 8 (3). pp. 285-291. ISSN 1738-7906

Abstract

Using the right type of tool for maintenance activity and application support is essential in order to meet today's technological demands. These days, almost all business operations rely on application system efficiency. Maintenance is also seen as the highest percentage of work activity done in a software development life cycle as many software practitioners and researchers have quoted. Even in 1991 there was already a study by Abran et.al that showed a mere increased in the maintenance activity and support to users. This paper will present the result of a study done on various public and private universities of Klang Valley in Malaysia.


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Additional Metadata

Item Type: Article
Subject: Software maintenance
Subject: Software maintenance - Computer programs
Subject: Computer software - Development
Divisions: Faculty of Computer Science and Information Technology
Publisher: International Journal of Computer Science and Network Security
Keywords: Software maintenance tool; First level support; Second level support; Knowledge base.
Depositing User: Ms. Nida Hidayati Ghazali
Date Deposited: 02 Jul 2013 00:32
Last Modified: 17 Sep 2014 08:36
URI: http://psasir.upm.edu.my/id/eprint/16889
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