The Extent of Learning Organization Practices and Features Present In a Quality Assurance Program: An Evaluative Case of the Faculty of Veterinary, Universiti Putra Malaysia
Ismail, Meriam (2000) The Extent of Learning Organization Practices and Features Present In a Quality Assurance Program: An Evaluative Case of the Faculty of Veterinary, Universiti Putra Malaysia. Masters project report, Universiti Putra Malaysia.
This evaluative case study was to measure and describe the extent of the presence of the seven learning organization dimensions in the faculty of Veterinary UPM which was practicing the quality assurance work practices for ISO 9000 certification, supposed to be very much related to total quality management system (TQM), a concept that stresses on continous improvement and customer satisfaction. In addition this study was also to measure and describe the extent to which perceived reaction of respondents toward changes in knowledge and financial performances occurring at the said faculty. The study also intended to observe six distinct features of learning organization present in the faculty. The study used both quantitative and qualitative methods. The survey type instrument called the Dimensions Of A Learning Organization Questionnaire (DLOQ) was used for quantitative data analysis while sixteen open-ended questions in an indepth interview used for qualitative data analysis. A total of 13 respondents from both academic and non-academic professionals were selected for quantitative data analysis and 3 informants were involved for the qualitative data analysis. Descriptive statistics were used to analyze the practices of the seven dimensions and the two performance factors while qualitative analysis was used to determine the presence of the six learning organization features in the Faculty. The findings revealed that the Faculty of Veterinary was moderate in terms of being a learning organization but was quite strong in knowledge and financial performances, the two outcome of the learning dimension practices. The findings were supported by qualitative data confirming that the faculty was having a strong feature on knowledge generation and sharing while moderate on the other four features of learning organization. The findings also revealed that the faculty was weak in team learning dimension which is seen as essential tool for innovativeness and this was supported by qualitative analysis which depicted a weak feature of critical systemic thinking. On the whole, the study concluded that adopting the work practices of quality assurance in MS ISO 9000 did to a certain extent, contribute the Faculty towards developing it being a learning organization.
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